Kuwait City, June 1: City Clinic Group, comprising City Clinic International, Mirqab, Mahboula, and Khaitan branches, proudly announces its attainment of the prestigious accreditation by the Australian Council on Healthcare Standards (ACHSI) for ambulatory care centers. This achievement underscores City Clinic’s unwavering commitment to excellence in healthcare delivery and patient safety.
The journey towards this accreditation commenced in 2023, marking a significant milestone in City Clinic’s pursuit of elevating healthcare standards. Over the past 15 months, the dedicated teams at City Clinic have demonstrated unwavering dedication, professionalism, and adherence to rigorous standards set by the ACHSI. The accreditation is effective from 3rd April 2024 across all centers in Kuwait.
“We are immensely proud to receive the ACHSI accreditation, in fact the first polyclinic in Kuwait, which reflects our continuous efforts to uphold the highest standards of healthcare,” said [Dr. Noushad KP, Managing Director], at City Clinic Group. “This accomplishment is a testament to the dedication and hard work of our staff across all branches. It reaffirms our commitment to providing exceptional healthcare services to our community.”
The ACHSI accreditation is a mark of distinction in the healthcare industry, signifying compliance with stringent international standards and best practices. It demonstrates City Clinic’s ability to deliver safe, high-quality care while continuously striving for improvement and innovation.
As part of the accreditation process, City Clinic underwent comprehensive assessments, including evaluations of clinical governance, patient safety, risk management, and quality improvement initiatives. The successful attainment of this accreditation reaffirms City Clinic’s position as a leading healthcare provider in the region.
Key highlights of City Clinic’s accreditation journey include:
• Patient Safety: City Clinic implemented comprehensive measures to ensure the safety of patients, including infection control protocols, patient identification processes, and fall prevention strategies.
• Patient Rights: City Clinic upheld the rights of patients, including the right to informed consent, confidentiality, and dignity in care.
• Patient Education: City Clinic provided patients with relevant information and resources to empower them to make informed decisions about their healthcare.
• Emergency Response Plans: City Clinic developed and implemented robust emergency response plans to effectively manage and respond to emergencies within the healthcare facility.
• Disease Management Guidelines: City Clinic established evidence-based guidelines for the management of various diseases, ensuring standardized and effective care for patients.
• Medication Safety: City Clinic implemented medication safety protocols to reduce the risk of medication errors, including medication reconciliation processes and safe storage practices.
• Ethical Practice: City Clinic upheld ethical principles in healthcare delivery, including respect for patient autonomy, beneficence, and non-maleficence.
• Risk Management: City Clinic conducted risk assessments and implemented risk management strategies to identify and mitigate potential risks to patient safety and quality of care.
• Audits: City Clinic conducted thorough internal audits to ensure compliance with ACHSI standards and identify areas for improvement.
• Key Performance Indicators (KPIs): City Clinic established and monitored KPIs to measure performance across various aspects of healthcare delivery, including patient satisfaction, clinical outcomes, and efficiency.
• Statutory Compliances: City Clinic remained committed to upholding all relevant statutory requirements and regulations, ensuring adherence to legal standards in healthcare provision.
• Staff Welfare and Safety: City Clinic prioritized the welfare and safety of its staff, providing ongoing training, support, and resources to ensure a safe and conducive working environment.
City Clinic Group acknowledges and thanks the following insurance partners – Al Ahleia, Cigna, GlobeMed, Metlife, MSH International, NAS, National Life & General Insurance, Next Care, NOW Health Insurance, Protection, SAICO, Warba Insurance and Wapmed – for their continued commitment to excellence and dedication to enhancing healthcare delivery. The collaborative efforts between City Clinic Group and these esteemed insurance partners have facilitated seamless access to healthcare services for insured individuals, enabling them to receive timely and quality medical care across City Clinic’s various branches
City Clinic Group extends its heartfelt gratitude to all staff members, patients, and stakeholders for their unwavering support throughout this journey. With the ACHSI accreditation, City Clinic reaffirms its commitment to providing excellence in healthcare services and looks forward to continuing its mission of enhancing the health and well-being of the communities it serves.