Ordering food at home can be a fun experience-choosing your favourite dishes and enjoying them from the comfort of your home. However, the experience can be ruined immediately if your order does not meet your expectations, or worse, if there is a food safety or hygiene concern. Recently, a man ordered Chicken Biryani from Mehfil Biryani, Kukatpally, Hyderabad, and found “bugs in chicken pieces,” as shared in his complaint on the social media platform X (formerly Twitter). Taking to his X handle, the man posted screenshots where a small insect can be seen on a chicken piece.
He also shared a screenshot of his complaint on the delivery platform Swiggy, where they replied, "We're so sorry to hear that the order did not meet your expectations! The packaging of dishes is handled solely by the restaurant. However, since you are a valued customer of ours, we'd like to compensate you for your unsatisfactory experience. As a token of apology, we can offer you a refund of Rs 64.00 for the affected item."
The customer wrote that Swiggy offered a “refund of Rs. 64 for a bill of Rs. 318”. See the full post here:
Mehfil biryani, Kukatpally
Bugs in chicken pieces @cfs_telangana
This is the response from @Swiggy (Refund of 64rs for a bill of 318rs : Order id – 178009783111586)
Please stop ordering from Mehfil kukatpally pic.twitter.com/o8UBaTCzk2— Sai Teja (@Karlmarx__07) June 23, 2024
Also Read: Viral Now: Customer Claims To Find Dead Rat In Sambar At Ahmedabad Restaurant
Replying to the post, Swiggy Cares responded in the comments, "That's certainly not the kind of experience we had in store for you, Sai. Please allow us some time."
@Karlmarx__07 That’s certainly not the kind of experience we had in store for you, Sai. Please allow us some time.
^Aish— Swiggy Cares (@SwiggyCares) June 23, 2024
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Later, the customer was given a full refund for his order. He wrote, "Prasad from @Swiggy called me and initiated a full amount refund and gave me FSSAI details to file a complaint." The customer also shared a screenshot of the complaint filed with FSSAI (Food Safety and Standards Authority of India).
Complain chesa FSSAI ki ?️♂️ pic.twitter.com/MdeAoATuRJ
— Sai Teja (@Karlmarx__07) June 23, 2024